API access and usage conditions

My API request is still pending, how long does it take to approve my API request?

Created by: Mustapha Bousnane

Modified on: Wed, 6 Jul, 2022 at 4:25 PM

Usually, after submitting an onboarding request, it takes 2-5 working days to get a reply. If you haven’t heard back from us after 5 working days, please get in touch by submitting a new support ticket.

Note: A common reason why the request remains pending is that the user selected the wrong API. For instance, a DHL Express or eComemrce Solutions customer selects Global Forwarding API.

Mustapha is the author of this solution article.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.