API access and usage conditions

My API request is still pending, how long does it take to approve my API request?

Created by: Mustapha Bousnane

Modified on: Wed, 6 Jul, 2022 at 4:25 PM

Usually, after submitting an onboarding request, it takes 2-5 working days to get a reply. If you haven’t heard back from us after 5 working days, please get in touch by submitting a new support ticket.

Note: A common reason why the request remains pending is that the user selected the wrong API. For instance, a DHL Express or eComemrce Solutions customer selects Global Forwarding API.

M
Mustapha is the author of this solution article.

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