API Developer Portal Support
Help Center Home
Enter your search term here...
to submit a new ticket
Check ticket status
What is a Unified API?
What is the DHL Group?
What is DHL Express?
What is DHL Global Forwarding?
What is DHL eCommerce?
View all 11
API access and usage conditions
I'm new to APIs. Is there a place where I can check how the API works?
My API request is still pending, how long does it take to approve my API request?
Do I need to be a DPDHL customer to use DPDHL APIs?
I am a DPDHL customer, where can I find my DPDHL account number?
Is there a fee for using DPDHL's APIs?
View all 9
Developer Portal registration and usage
Problems registering in the portal?
What's a Developer App?
How to create an App?
Which APIs have the self-service API onboarding available?
Is it possible to change email address registered in the Developer Portal?
Shipping APIs (Which API you should use)
Shipment Tracking Unified API
Is it possible to track more than one tracking number in one API call?
Proof of delivery (POD) does not appear in the body response when calling the Shipment Tracking - Unified API
How to add my API Key on Postman to test the Shipment Tracking - Unified API?
I receive an "Unauthorized" response when I make a request to Shipment Tracking - Unified API on a web browser
What are the different status codes available in the DHL Shipment tracking - Unified API?
View all 29
MyDHL Express API
I have a DHL Express account number. How can I use the Express API?
I do not have a DHL Express account number. How can i use the Express API?
I’m not a DHL Express customer, Can I test the MyDHL Express API?
I tried to test the MyDHL Express API on the developer portal but didn’t work?
How to authorize a MyDHL Express API call using the API key on Postman?
View all 9
Location Finder - Unified API
What is the difference between the locationType parameter options?
When extracting locations through the API for customer parcel drop-off points, we encounter duplicated locations, how can I remove them?
Can I validate postal codes through this API?
Can I have a higher quota than 500 calls per day?
The service point IDs obtained from the Location Finder API and our third-party solution do not match, can you explain why?
View all 9