I'm a third-party vendor (3PV) or service integrator. Can I request a quota upgrade to have more calls?
Created by: Jhonathan Ibanez
Modified on: Wed, 7 Feb, 2024 at 12:21 PM
Our Unified Shipment Tracking API is intended for the use of our direct customers. Given that your organization doesn't have direct business with DHL and does not own DHL shipping accounts, we can't approve your request to increase the quota.
Please request your users to share their DHL Developer Portal logging information and quota access with you. If they don't have one yet, please redirect them to our developer registration page and later request a quota upgrade; we will support them in the onboarding process if needed. This is the only solution we can provide right now.
We know that there are better outcomes than this, and we constantly pass these requests to upper management. Our directing teams are currently working on a process where third-party vendors can have more calls; once we have an update on this solution, we can notify you.
If you are a DHL customer that does business with us, please follow the next instructions to request an upgrade:
How to request a Quota Upgrade: Go to the Developer Portal and log in > Go to your profile > Go to “Apps” > Click on the name of the app > Click on “Upgrade Rate Limit” > Fill out the form and submit.