Knowledge Base

API access and usage conditions

I'm new to APIs. Is there a place where I can check how the API works?
Every API in the DPDHL developer portal comes with its own documentation. Many of them also have a 'Reference Docs' section where you can try the AP...
Fri, 8 Jul, 2022 at 4:15 PM
My API request is still pending, how long does it take to approve my API request?
Usually, after submitting an onboarding request, it takes 2-5 working days to get a reply. If you haven’t heard back from us after 5 working days, please ge...
Wed, 6 Jul, 2022 at 4:25 PM
Do I need to be a DPDHL customer to use DPDHL APIs?
Not all DPDHL APIs require you to have a customer account. However, few APIs require a customer account as they can trigger billable services and transacti...
Wed, 6 Jul, 2022 at 4:09 PM
I am a DPDHL customer, where can I find my DPDHL account number?
Usually, a DPDHL account number is displayed on any invoice between you (or your customer) and DPDHL itself. You can contact your DPDHL account manager or s...
Wed, 6 Jul, 2022 at 4:11 PM
Is there a fee for using DPDHL's APIs?
The usage of the Developer Portal is free of charge. All DPDHL APIs are free of charge except The Duty and Tax Calculator API.  We reserve the right to char...
Wed, 6 Jul, 2022 at 4:13 PM
Is volume traffic limited for the APIs?
Yes. DPDHL limits the volume of requests that are allowed for each user account associated with an API. Please check the documentation for each of the APIs ...
Wed, 6 Jul, 2022 at 4:12 PM
When does the API count begin? Is it timezone specific?
The count of the quota starts at the moment of doing the first call. However, the moment of reset where the count goes back to zero depends on each API. For...
Tue, 29 Aug, 2023 at 3:18 PM
Is it possible to see how many API requests a user has left?
Yes! Analytics in the API Developer Portal can help check how many requests a user has left. Open the app (created by user) and click on "Analytics&quo...
Wed, 6 Jul, 2022 at 4:20 PM