I'm running out of calls; how much quota should I request for an upgrade?

If you do direct business with DHL (you are a Vendor, a Third-Party Logistics company (3PL), or a Marketplace). Follow the next computation:

• Take your average daily amount of DHL packages ordered per month (return tracking numbers included)
• Divide the number by 30, which is the average days in a month
• Multiply it by 3 (assuming it'll need three days to arrive)
• Multiply the previous product by 10 (10 fetches a day)
• You now have the number of Calls per day
• Example: given 2,000 DHL orders per day, or 60,0000 orders per month; after your request has been approved, you are likely to receive 60,0000 calls per day.
• In summary, your average monthly shipping volume will end up being the minimum number of calls per day you will be granted.

To order to guarantee a safe use of our digital infrastructure, we allow up to 10 fetches per shipment per day. We also expect these calls to be done in an even way throughout the day. If this number is not sufficient to you, we always offer the possibility to fetch the status of shipments on DHL.com in an unlimited way.

• How to request a Quota Upgrade: Go to the Developer Portal and log in > Go to your profile > Go to “Apps” > Click on the name of the app > Click on “Upgrade Rate Limit” > Fill out the form and submit.
• You will need to provide relevant information like the name of your business, website, owned DHL account numbers, and referred DHL sales contacts for processing the request.

If you are a Third-Party organization (3PV), service integrator, or related, we advise you to request your users to share their DHL API key with you. They should first create an account on our DHL Developer Portal and process a quota upgrade. We will support them in the onboarding process if needed. This is the only solution we can provide right now because your organization doesn't have direct business with DHL, and is not the owner of DHL shipping accounts.