Shipment Tracking Unified API

I'm a third-party vendor (3PV) or service integrator. Can I request a quota upgrade to have more calls?

Created by: Jhonathan Ibanez

Modified on: Thu, 14 Sep, 2023 at 11:31 AM

Our Unified Shipment Tracking API is intended for the use of our direct customers. Given that your organization doesn't have direct business with DHL, and is not the owner of DHL shipping accounts, we can't approve your request to increase the quota.
We advise you to request your users to share their DHL Developer Portal logging information and quota access with you. If they don't have one yet, please redirect them to our developer registration page and later request a quota upgrade; we will support them in the onboarding process if needed. This is the only solution we can provide right now. Other organizations like Shipup explain the process directly on their website:
We know that is not the best outcome, and we constantly pass these requests to upper management. Our directing teams are currently working on a process where third-party vendors can have more calls; once we have an update on this solution, we can notify you.

If you are a DHL customer that does business with us, please follow the next instructions to request an upgrade:

How to request a Quota Upgrade: Go to the Developer Portal and log in > Go to your profile > Go to “Apps” > Click on the name of the app > Click on “Upgrade Rate Limit” > Fill out the form and submit.

Jhonathan is the author of this solution article.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.